Delivery and Returns

Delivery and Return Policy

Delivery Information

For all orders which are placed before 12pm Mon – Fri, we will endeavour to dispatch the same day. For all orders that are placed after this time or on non working days we will endeavour to dispatch on the next working day. Delivery of UK orders is normally within five working of dispatch

Delivery Rates are as follows:

• £1.40 delivery charge per gift voucher

Delivery Terms and Conditions

• Redelivery of returned orders will incur an additional shipping payment.

• All delivery charges are subject to change.

• We use Standard Royal Mail for Gift Vouchers without gift wrap and Royal Mail Special Delivery for gift wrapped vouchers and all beauty products

• We do not deliver to P.O. Boxes.

• Signatures are required upon all deliveries being sent recorded or special post. Please ensure your delivery address is ready to accept deliveries. If you are not able to sign for the delivery yourself, please ensure you know the person who is signing on your behalf.

• All orders are accepted subject to availability of products.

• Prices will be those ruling at the order date.

• Please note, Chapel Spa only deliver to the UK. If you are outside of the UK, but wish to order from us, please call us on +44(0)1242 518075


We do hope that you will be delighted with your products, However, if for any reason you are not entirely satisfied and you would like to return an item please call us on 01242 518075 within 7 days of receipt of the items. We will then ask you to return the product(s) to us unopened and in its original condition within 14 working days of delivery. Please note however that gift vouchers are non-refundable.

We offer a free consultation service which will ensure you are using the correct products for your skin type, therefore any products which are returned open we will be unable to refund.

Defects, incomplete orders, or incorrect delivery

If you are returning the goods owing to defects, incomplete or incorrect delivery we will refund you both the price you paid for your goods (inclusive of the initial delivery charge) and the recorded delivery costs for the return postage from the original delivery point and back to us. Please enclose a valid till receipt indicating the return postage costs.

Returning A Product Due To Other Reasons

If you return items for reasons other than defects in the goods, incomplete orders or incorrect delivery, you will be required to pay for the return of the item to us. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit.

Please enclose with your products a letter stating your name, address, order ID number and reason for refund / exchange.

Refunding You The Money

We aim to handle your returns within seven working days of receiving the goods. We will refund the price paid by you for the goods (including the initial delivery charge) within thirty (30) days of being informed of your request for a refund.

Refunds will only be made against the original credit/debit card used.

Your statutory rights remain unaffected.