Chapel Spa Booking Information and Cancellations

Booking in treatments and spa days

For all treatments and spa days, we require 100% payment upon booking to secure the appointment.

Cancellation Policy – Group Bookings

Bookings of more than two people qualify as a group booking. Group bookings require at least 7 days notice to prevent incurring up to 100% charge of the original booking. This charge includes bookings for treatments, day guest passes, lunch and any additional arrangements which have been pre booked.

Cancellation Policy – Individual Bookings

Individual clients are required to give at least 24 hours notice to prevent incurring a 100% charge of the original bookings. This charge includes bookings for treatments, day guest passes, lunch and any additional arrangements which have been pre booked.

For any cancellations outside of the cancellation period will be given a full refund.

Upon Arrival

You are encouraged to arrive 10 minutes prior to your appointment in order to fill out a chapel spa consultation form and to relax. If you are late for your appointment, we will endeavour to accommodate your treatment, however it maybe necessary to reduce your treatment time.

We take pride that we want you to enjoy your treatments to the full and with this, we have added on an extra 15 minutes to all massage, body and facial treatments to allow for full consultation time, your full hands on treatment time with chance to awaken and revive at the end.

Mobile Phones

As a courtesy to other spa guests, please switch off your phones whilst within the Chapel Spa building.

Children

For the enjoyment of other guests, children under the age of 16 are not permitted within Chapel Spa, without prior consent. This includes accompanying an adult for any purposes, including touring the facilities and having treatments.

Pregnancy

Please be aware that if you are pregnant it is not advised that you use our steam room, hydrotherapy pool and rasul, however, we have a wonderful range of treatments specifically designed for pregnancy which you can enjoy.