Customer Services

Customer Services

Professional Advice
If you would like help choosing the perfect treatment or product for yourself or someone else, please do not hesitate to contact us. We are a team of professional therapists who are at hand to ask the right questions and ensure you receive the correct advice to give you confidence within your purchase.

If you have any allergies, skin sensitivities, on certain medications or are pregnant and would like more details about the ingredients that are within a treatment or product, please call us on 01242 518075 or send us an email to where we can advise you.

Secure Ordering
Ordering from our site is 100% secure via our SagePay Transaction Service. Read our Privacy Policy.

We aim to please
We want you to be delighted with our products and our service. However, sometimes errors do occur and on this rare occasion, if there is an error with your order or if you have an opinion to express (your feedback is really important to us), then please call us on 01242 518075 from Monday-Friday 9am – 8pm; and Saturday and Sunday 10am – 6pm. Alternatively you can email us on

Alternatively, click here to read our frequently asked questions (FAQs).

Your Order ID Number is important.
To help with any query efficiently, please have to hand your order ID number, name and email address when contacting us.

Ordering Gift Vouchers Over The Phone
If you are not comfortable ordering from our website, call us on 01242 518075 and we can take your order and advise you over the phone.

Please note that we can only do this with gift vouchers. Any product purchases need to be ordered through the website or collected from Chapel Spa.

Delivery Information and Return Policy